Frequently Asked Questions

How are your notes written?

IgnitePost uses cutting-edge technology to automate the handwriting process and bring you 100% accurate penmanship. We use a team of robots that hold pens and write out your messages in real pen & ink. This allows us to guarantee consistency and ensure your cards are free of typos and illegible script. Select handwriting styles are available.

How much does it cost?

Tiered pricing is available based on volume. The cost varies by volume, but prices start at $3.99, including postage.

Is there IgnitePost branding on the stationery?

No, we do not put “IgnitePost” on any of the cards or envelopes.

What type of stationery do you offer?

IgnitePost currently offers 5x7 folded cards and 8.5x5.5 oversized postcards. We use 80 lb, high quality, professional-level card stock. Please refer to these examples for more details.

How long do orders take to be written and mailed out?

Depending on the size, order fulfillment can vary. On average, IgnitePost aims to ship all orders within 3 business days. All notes are sent via USPS First Class postage, which usually takes about 3 days to arrive from the date of shipment.

What type of use cases are most common?

There are many different use cases for which InitePost can be used.

Sales Teams often use our services to reach prospects in a more personalized way.

Realtors have used IgnitePost to stay top of mind with their clients year-round. They have accomplished this by sending cards for important events, such as closing anniversaries and birthdays, and holiday cards without lifting a finger.

E-commerce businesses have found various usages for IgnitePost. Abandoned cart recovery is one common use case. We can send handwritten notes to help you recover high-value abandoned carts and target VIP members that have been unresponsive to emails. This approach has proven to be more personable and has a better response rate than cold outreach.

How do handwritten note campaigns compare to other forms of outreach?

Handwritten note campaigns have a response rate that is 7X to 10X higher than email campaigns. According to research from Mailchimp, the average email click through rate is 2.57%. In contrast, IgnitePost’s average response rate is 22%, with some customers seeing as high as a 31% response from cold outreach!

Why are handwritten note campaigns so effective?

According to Statista, almost 320 billion marketing emails are expecting to be sent daily by 2021. As a result, inboxes are being overflowed, making it increasingly difficult to get the attention of prospects & customers. Regular direct mail has also become ineffective, with 20% of direct mail being thrown away without being opened. However, handwritten notes have a high chance of reaching the recipient due to its personalization and unique touch.

Frequently Asked Questions Regarding Navigation of the Dashboard

How do you Create a Campaign?

There are just a few steps you need to do in order to create a campaign: 

  • Step 1: Go to our website, www.ignitepost.com and click the button in the top right corner of the screen that says “LOG IN / SIGN UP”. 

  • Step 2: Once you click the button it will take you to what we call your Dashboard. You will either need to create an account with us if you do not have one, or you can sign into your existing account.

  • Step 3: Once you are logged in, you can create a campaign by clicking the orange button at the top right of the screen that says, “Create”.

  • Step 4: Fill out the corresponding prompts that follow in order to create your campaign.

For a more detailed description with pictures click here!

How Do You Add a Letter to a Campaign?

There are just three easy steps you need to do in order to add a letter to a campaign:

  • Step 1: When you already created a campaign you will see it on the homepage of the dashboard. To add a letter to a campaign you want to click “View” on the campaign you want to add a letter to. 

  • Step 2: It is going to take you to that campaign, from there you want to click the orange “Add New Letter” button. 

  • Step 3: Fill out your new letter that you want to add to your campaign!

For a more detailed description with pictures click here!

How Do You Edit an Existing Letter in a Campaign?

There are just three easy steps you need to do in order to edit an existing letter in a campaign:

  • Step 1: When you already created a campaign you will see it on the homepage of the dashboard. To edit an existing letter in a campaign you want to click “View” on the campaign you want to edit a letter in. 

  • Step 2: It is going to take you to that campaign, from there you want to click the orange “Edit” button.

  • Step 3: Edit your existing letter!

For a more detailed description with pictures click here!

How Do You Upload a Contact List and Associate it to a Campaign?

  • Step 1: Start on the homepage of the dashboard. Click on the Orange lettering at the top of the page that says “Contact Lists”.  

  • Step 2: Click the button towards the top of the page that says “IMPORT CONTACT LIST”. 

  • Step 3: If you have a contact list already, make sure it is in the correct format and you can click the “Choose File” button to upload it from your computer. If you do not have a contact list, click the hyperlink that says “Download a sample CSV file” and it will take you to a CSV file that you can fill out. Once it is filled out with the correct information needed to run your campaign, save it to your computer and upload up the same way as the directions earlier in this step. 

  • Step 4: Choose the Campaign you want it to be associated to by clicking the dropdown menu under “Campaign”, there should be a list of all your active campaigns. Pick the corresponding campaign this list is going to.

  • Step 5: Click the “CREATE CONTACT LIST” at the bottom of the page and your list will be uploaded to your campaign!

For a more detailed description with pictures click here!

How Do You Edit a Contact List (i.e. add/remove contacts) That is Associated With a Campaign?

  • Step 1: Start on the homepage of the dashboard. Click on the Orange lettering at the top of the page that says “Contact Lists”.  

  • Step 2: Click “View” on the Contact List you want to edit.

  • Step 3: Click “RETRIEVE CSV FILE” towards the top right of the page to load the CSV file again. Make the edits deemed necessary. Save the list.

  • Step 4: You now have to re-upload the contact list you just saved. Follow the steps outlined in “How Do You Upload A Contact List and Associate it to a Campaign” from here on out. (Step Above)

For a more detailed description with pictures click here!


Interested in learning more and seeing what we can do for you? Get in touch today!