ignitepost FAQs

Frequently asked questions

Get answers to the most common questions here.

Have more questions?
Don't hesitate to e-mail us at support@ignitepost.com

FAQ

Frequently Asked Questions

How are IgnitePOST notes and cards written?
IgnitePOST uses robots for the handwriting process ensuring 100% accurate penmanship. The robots hold real pens and write out your messages in real ink.

This guarantees consistency and typo-free, legible writing.

You can choose from over 12 handwriting styles or ask us to mimic your handwriting.
Do you add IgnitePOST branding to all cards?
No, we do not put “IgnitePOST” on any of the cards or envelopes.

You can choose to add your own brand on the cards or envelopes or send them without branding if you want discretional delivery.
How much does IgnitePOST cost?
We price our service two different ways depending on your needs:

Pay as you go pricing: Subscription based and includes a set number of cards each month.

Pre-paid tiered pricing: The cost varies by volume, but prices always include postage. See latest prices on our pricing page.
How can I check the quality of the cards and writing?
Easy, once you sign up for a new account you can send a FREE sample to yourself to get a taste of the notes and cards your customers will receive.

If you want to request more free samples to try out different styles and branding, don't hesitate to reach out to us.
Does IgnitePOST use actual stamps on the cards?
Absolutely! We use real USPS First Class postage stamps on all of our letters to add to the authenticity.

Real stamps help your customers trust the letters leading to increased open rate and much higher conversion rates.
What type of uses cases are most common with IgnitePOST?
IgnitePOST is used by sales teams, marketing teams and ecommerce companies to communicate with their customers and prospects.

They use it for review requests, increasing LTV for subscriptions, sending VIP offers, abandoned cart recovery, and much more. To learn more, visit our examples and case study pages.
Why are handwritten note campaigns so effective?
According to Statista, almost 320 billion marketing emails were sent daily in 2021. As a result, inboxes are flooded, making it increasingly difficult to get the attention of prospects & customers.

Regular direct mail has also become ineffective, with 20% of direct mail being thrown away without being opened.

However, handwritten notes have a high chance of reaching the recipient due to its personal and unique touch. 
What type of cards, notes and envelopes can I choose from?
IgnitePOST offers 5x7 folded greeting cards as default. We use 100 lb, high quality, professional-level card stock.

You can also choose to customize the size and type of stationery. Just connect with one of our experts to get great advice on what kind of cards, notes or envelopes are a best fit for your campaigns.
How quickly are handwritten card orders processed and mailed out?
On average, IgnitePOST aims to ship all orders within 24-48 hours. However, larger orders can take more time.

All notes are sent via USPS First Class postage, which usually takes about 3 days to arrive from the date of shipment.
What type of cards, notes and envelopes can I choose from?
IgnitePOST offers 5x7 folded greeting cards as default. We use 100 lb, high quality, professional-level card stock.

You can also choose to customize the size and type of stationery. Just connect with one of our experts to get great advice on what kind of cards, notes or envelopes are a best fit for your campaigns.
Where are IgnitePOST cards postmarked from?
By default, IgnitePOST cards and notes are postmarked from Boston, MA, USA (our office location).

If you would like to have letters postmarked from your local Post Office to create a more authentic experience for your customers, we are happy to accommodate - we can bulk ship letters to you so that they contain your local postmark.
Thousands of growing brands rely on IgnitePOST
CUSTOMER REVIEWS

Why brands love IgnitePOST

"IgnitePOST helped create a unique experience for our customers."
"IgnitePOST drives loyalty and community in a way we haven't been able to accomplish with email or SMS. Their hand-written mail solution is the best we have encountered!"
Deven Davis
Owner, Roma Designer Jewelry
"Creating personal outbound touch points for prospective clients as well as current clients. My staff really appreciates not have hand cramps every day now."
Nathan Butorac
CEO & Co-founder, Pinatagrams
"Our marketing needed a jumpstart in the COVID age. Our emails weren't seeing any lift, so we decided to try hand-written emails. We liked the attribution best!"
Brian Moseley
Go-to-Market Lead - SEMRush
"We were looking for creative outreach solutions for our B2B cold outreach. IgnitePost allowed us to reach customers in a different way, with really strong response rates."
Nicole Wolf
Director - Sales, ClassPass
"IgnitePost is helping us create a personalized customer experience that is unforgettable and creates a lasting impression. The team culture and their personality is what I like most."
Alexandria Goncalves
Owner, Cometeer.com
"Cutting through the clutter in cold outreaches was infuriating. IgnitePOST's personal "handwritten" notes have made tremendous impact generating record hit rates."
Andrew Kahn
Director, Elevate Women's Health
"Once I had IgnitePOST set up, I didn't have to touch it. My customers receive thank you notes, which are very well received. And I don't have to worry about writing them every time we make a sale."
Jeremy Lesniak
Consultant, Whistlekick
"We created an amazing experience for our VIP customers with IgnitePOST."
Amazing! Having that personal touch with the handwritten cards adds an element that our customers love. Very grateful for this app.
Chuckie Gregory
Founder, Clubearlybird.com
"IgnitePOST has been a game changer for our business in order to create a personal touch."
"We're in a business that no one would expect a hand written note, but doing so blows people away. And it's easy to integrate into our Klayvio account. So happy I found these guys."
Ian Blair
Founder, Laundrysauce.com
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